Raul Lanuza Bespoke Cigars is committed to protecting and respecting your privacy. The following policy will outline how we gather and use any information from our customers, visitors, and guests. If you have any questions or concerns regarding the policies set forth here or if you would like to unsubscribe from receiving any communication from Raul Lanuza Bespoke Cigars, you may CONTACT US at any time.
We hold our customers, and the information they share with us, in the highest regard. Maintaining your privacy is critical to us. We will not sell, share, or rent your information to others in any ways different from those disclosed in this statement.
Please take a moment to read our Privacy Policy for a better understanding of the measures we take to protect you and the information you share with us. By visiting Raul Lanuza Bespoke Cigars, you are accepting the practices described below.
Information collected
We gather and store any information you enter on our web site or give us in any other way. You can choose not to provide certain information, but you may not be able to take advantage of key features of online shopping
Why we collect information
Raul Lanuza Bespoke Cigars gathers information about customers so that they can quickly navigate our site for products of interest, accurately place orders, and improve their experience at Raul Lanuza Bespoke Cigars.
Our goal is to provide our customers with the highest level of service possible. From your first visit to our web site to the delivery of your order, we want you to be completely satisfied with the experience. By collecting information, we are able to offer you features (such as login and password information), which saves you time during the order process.
How we collect information
During the order process and while creating an account, you are prompted to supply us with your contact, billing, and shipping information. This information must be provided in order to complete a purchase and is used to complete your order and contact you regarding your order.
The information we collect
To process your order, we require you to supply us with your correct billing, shipping, and contact information (email address and phone number). The transfer of this information is secure and cannot be received or read by others. Your credit card information is only shared with our bank for authorization.
Use of information we collect
We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, web site evaluation, data analysis, and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform.
Emails: If you have selected to receive our weekly email specials by supplying your email address to Raul Lanuza Bespoke Cigars, we will send out our exclusive weekly specials. If you choose to discontinue receipt of these specials, please CONTACT US. Additionally, we use your email address to send order confirmation emails and invoices.
How to change your personal information
Contact Raul Lanuza Bespoke Cigars at any time to modify your personal information. We cannot change customer’s web info over the phone. Additionally, you have the ability to change your personal information online any time you log into your account.
Notification of Changes
If at some point in the future there is a change to this privacy policy that will affect your personally identifiable information, you will be notified by email.
Opt Out
You may, at any time, opt out of receiving any communication from Raul Lanuza Bespoke Cigars. You can also CONTACT US directly and we will take care of it for you immediately.
Cookies
Cookies are used to identify how a person arrived at Raul Lanuza Bespoke Cigars and stores information about their shopping cart. A cookie identifies you while you are at raul-lanuza.com and keep track of items in your shopping cart between visits. Cookies never contain credit card information. They are actually stored locally on your computer, and they are only read by Raul Lanuza Bespoke Cigars.
Security
Raul Lanuza Bespoke Cigars is committed to protecting your private information. To help safeguard against unauthorized access and to ensure appropriate use of information, we have put in place systems and procedures to secure the information we collect online. It is important for you to protect against unauthorized access to your password. Be sure to sign off and close all browsers when you are finished using a shared computer.